Job Title  Sales Associate  Department
Reports To Sales Manager Sales


Salary Package Offered: $ TBD

Duration: Permanent

Job Purpose:

The Sales Associate will be responsible for working closely with customers to determine their needs, answer their questions about our services/products and recommend the right solutions. Along with being able to promptly resolve customer complaints and ensure maximum client satisfaction.

Key Responsibilities:

  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Assess customers’ needs and provide assistance and information on product features
  • Actively seek out customers in store and direct them to merchandise within the store
  • Increasing in store sales
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • Remain knowledgeable on products offered and discuss available options
  • Maintain in-stock and presentable condition assigned areas
  • Introducing promotions and opportunities to customers
  • Cross-selling products to increase purchase amounts
  • Process POS (point of sale) purchases
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Working Conditions:

The work environment of a Sales Associate will involve, working indoors, dealing and handling customers. The nature of the job may require frequent long hours and working on weekends may occur.

Knowledge, Skills and Attitudes:

  • Basic understanding of sales principles and customer service practices
  • Proficiency in English and Math
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts

Qualification/ Experience:

A Sales Associate should have at least a High School educaor relevant field and proven retail sales experience in a customer service environment and as a Sales Associate/Salesperson.

Apply For This Job