To ensure that your item is properly delivered and that you receive your package within the time frames, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information is very critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Back order items
Back-ordered items are products that are temporarily out of stock but can still be purchased. Sometimes, these orders are automatically marked as fulfilled in our system, so there's no need to worry. However, if some time has gone by and you haven't received your order, you can hit the chat option on our website, and we'll be happy to give you a status update. The product description will always alert you that the item you are purchasing is back-ordered. These orders tend to take up to 14 days or shorter to process unlike pre-orders take 30 days.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just anestimate and doesn't include weekends or holidays.
Shipping rates & Timelines
Please note that orders to US destinations may take 1-14 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from jennibelleboutique.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. JenniBelle Boutique does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Out of stock items
- If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock
- As a customer, it is important to carefully review the product description before making a purchase to determine if it is a pre-order item. If it is a pre-order item, it is important to note that there may be a delay of up to 35 days before the item is shipped. This delay is due to the fact that the item is not yet in stock and needs to be produced or sourced before it can be shipped.
Once a pre-order item has been placed, it cannot be cancelled due to the delay. This is because the delay is a known factor at the time of purchase and is clearly stated in the product description. Therefore, it is important to consider the potential delay before making a pre-order purchase.
It is also important to note that not all items are pre-order items, so it is important to carefully review the product description to determine if the item is in stock or a pre-order item. If an item is in stock, it will typically be shipped within a few days of the order being placed.
In summary, if a customer purchases a pre-order item, they should expect a delay of up to 35 days before the item is shipped. It is important to carefully review the product description to determine if the item is a pre-order item and to consider the potential delay before making a purchase. Once a pre-order item has been placed, it cannot be cancelled due to the delay.
JenniBelle Boutique does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Reserved rights regarding shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our clients, JenniBelle reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, JenniBelle reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive exchange history indicative of “wardrobing;”
An irregular or excessive exchange history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, JenniBelle reserves the right to limit, refuse, and/or reject exchanges(both in-store and online) to any customer or entity, due to similar actions as noted above.
Thank you for shopping with us