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To ensure that your item is properly delivered and that you receive your package within the time frames, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information is very critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately their is no refund but we welcome exchanges within 7 days.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If a rip occurred on the item after purchase unfortunately the item can not be exchange. The item will be examine carefully by staff before exchange is granted. We have the right to refuse your exchange.
Several types of goods are exempt from being returned. Hats, jewelry, shape-wear, shoes, tights, baby clothes, books, swimsuits, resort wear, purses, passport covers, cell phone cases cannot be returned. No exception.
Additional non-returnable items:
Gift cards
To complete your exchange , we require a receipt or proof of purchase or your receipt number will suffice.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable) (No refunds)
Once your exchange is received within 7 days of your purchase and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Customerservice@jennibelleboutique.com Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Customerservice@jennibelleboutique.com and send your item to: 11200 Broadway St, Pearland, Texas 77584 United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 11200 Broadway St. Pearland Texas 77584
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In Store Refund Policy
JenniBelle Boutique ONLY OFFERS Exchange only for your RETURNS. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions. Items must be in *original condition with tags within 7 days to receive an exchange or store credit.30 days to receive an exchange or store credit.
